Health and Social Care

There is no right way, only what works for you

FreIvan are a London health and social care agency with ongoing recruitment opportunities for healthcare assistants, support workers and community care staff throughout the city. We offer flexible work, competitive weekly pay, training, and friendly local support from our office in Barking. By providing great staff, we make a positive difference in people's lives and believe this only works through a holistic approach with our workers, clients, the many vulnerable people we care for and their families. We want to ensure our staff feel valued and appreciated which is why we have developed our excellent referral schemes and incentives to show our gratitude.
We have a network of qualified trainers delivering mandatory training to candidates have their own experiences of working in care, which ensures they can adequately prepare trainees and relate to their needs and experiences.

Staffing

We are industry-leading experts in care recruitment and have been recruiting compassionate and friendly Nurses, care workers and support staff to work in a variety of environments. We provide our clients with the highest standard of care staff from our branch network. All our professionals undergo a rigorous recruitment process and comprehensive training programme to ensure they deliver the high standard of care our clients expect.
We also support many clients with personalised homecare packages. We are able to offer staff to cover one-off shifts for last minute absence or long-term planned leave.
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Caregiver bringing water to the senior woman

Homecare Services

We know choosing the right home care can be an overwhelming prospect, which is why it’s important for us at FreIvan to make the process as simple as possible for you and your loved ones. We understand this is only possible due to the extraordinary care workers we have up and down the country delivering quality care.
We provide a fully-compliant homecare service to ensure our clients receive the best quality of care which is most suited to them. We offer personalised home care services for those wishing to maintain their independence in the comfort of their own home. All our homecare staff are trained in domiciliary care as well as specialist areas of complex care such as dementia, epilepsy, multiple sclerosis, Asperger’s, stroke care and more.

Live in Carers

We provide care for frail and elderly people who can no longer manage alone at home without support and help. This is where our fully trained live-in carers can provide all the care and support needed to continue living in the comfort of home.
Our clients have a range of conditions such as dementia and Parkinson’s Disease. Sometimes they simply find daily chores a challenge but are not yet ready or do not want to move into a residential home.
At our head office based in Barking, we have many years’ experience in providing care, and we pride ourselves on our high standards.
Our live-in care service ensures that families and individuals are provided with companionship and support as well as dignity and peace of mind at a difficult time. Assistance and encouragement are given when needed with everyday tasks such as cooking and cleaning, as well as personal care. Our carers will also walk the dog and feed the cat.
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Our live-in carers all benefit from our award-winning training which includes first aid, personal care, dementia care and moving and handling. The training takes place under close observation from our care managers to ensure each candidate is suitable for a sensitive live-in carer role. After training, each carer is carefully hand-picked for each placement, ensuring that the carer assigned is matched to the specific skills and needs required, as well as the hobbies and interests of each client, making their clients’ lives as fulfilling as possible.
Find out more or apply for live in care at FreIvan Support services.
If you’d like to know more about receiving a live-in carer, for yourself or a loved one, please call us on 02036213531 or email info@freivan.co.uk and one of our team will contact you as soon as possible to discuss your needs further.
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Domiciliary Care

care at home

At FreIvan, we understand that getting care in place and understanding your options can be daunting, not to mention because in-home care has a host of different names: domiciliary care, care at home, home care, companion care or home help.
In essence however, it’s the provision of care and support for people living, otherwise independently, within their own homes. Through a pattern of daily, weekly or live-in care, in-home is a satisfying and rewarding alternative to residential care.
We want to make this process as simple as possible.
  • Why Care at Home
  • Stay in the home you love
  • Enjoy one-to-one care on your terms
  • Full carer matching
  • Continue to maintain your social connections
  • Maintain control and independence
  • Specialists in Privately Delivered Home Care
During the day, hourly care at home is perfect as a premium alternative to the limitations of statutory care which is becoming increasingly insufficient. Private care provides people with choice and control over the care that they receive. We lead the field in providing high-quality care exclusively for self-funding clients in England. Hourly care is a starting point, but as needs change we can develop and evolve your care package with you right up to live-in care (24-hour care).
We truly understand the importance of solid foundations when creating care packages.
Every day we’re privileged to witness the benefits for families when high-quality and consistent carers come on board.

Companionship

We know that the needs of our elderly clients go beyond routine practical tasks. That’s why you will always hear us talk about care and companionship. Our carers are there for both the practical support, as well as emotional support.
Ensuring our visits last 2 hours, and for a minimum of 10 hours a week, means that our carers build truly meaningful and trusted relationships with their clients.

Consistency

We know that a friendly and familiar face is essential with care. That’s why it’s important to us that you know and like the person who looks after you; after all that’s how we build lasting relationships. We can’t stress highly enough the benefits that consistent and robust care arrangements bring to the whole family. 
A care package must be built with solid foundations for it to be successful longer term, so we always provide introductions between our carers and yourself.  Asking for your feedback and making any changes if required before a package of care starts is essential.

Trusted

Regulated and inspected care services for quality, we constantly maintain outstanding results in all areas.
We also regularly audit and inspect our own services through our in-house peer-to-peer audit program run by our managers.
High quality in-home care allows our clients to retain a level of independence and dignity that can’t be matched when staying in a care home.

Our office is based at: FreIvan Support Services Ltd, unit 9 Town Quay Wharf, Abbey Road, Barking. IG11 7BZ

Care at home allows people to retain a level of independence, choice, and control that would not be possible in a care home. The emotional distress associated with selling the family home in order to move into residential care can be painful for everyone involved.  For many, their own home is going to be a better environment for care. It means continuing to live in a familiar place, often the family home of 50 years or more, and with family, friends and other social connections intact.
Duties include, but are not limited to:
  • Friendly companionship and genuine social support.
  • Help with daily personal care activities that you cannot complete safely without assistance, e.g., getting dressed, washing, going to the toilet.
  • Help with housework, preparation of meals and shopping.
  • Support with the administration of medications.
  • Company and assistance in running errands and appointments.
  • Assistance with reading and handling household administrative tasks.
  • It’s Straightforward to Get Started.
  • Call us for an initial friendly chat today. Feel free to ask us about our setup guide, we will arrange a home visit to meet you this week or next. Now, we can start putting together your ideal care arrangements with an agreed start date, usually around 3-4 weeks.      Get Started Today!

Supported Living

Supported living means that you are supported to live in the way that you want. We can help vulnerable people to live in their homes and community.
We provide supported living staff to people in the area about where they would like to live, who they would like to live with and how they would like to receive their support.
We will endeavour to cater for people where possible to live close to family and friends. Supported Living is an alternative to residential care for people who are assessed as eligible for services.

What support is available?

Support that is offered is based on assessment of a person’s needs, and can include:
  • Personal care
  • Shopping
  • Meal planning, preparation and cooking
  • Medication management
  • Domestic tasks – vacuuming, cleaning and laundry
  • Budgeting and finances
  • Paying bills/correspondences
  • Arranging and attending medical appointments
  • Maximising benefits
  • Support to access wider opportunities within the community
  • Support with leisure activities
  • Gaining employment/voluntary work
  • Education
  • One to one support can be provided to support service users to build their skills for independent living
  • Developing skills
  • Helping people to feel part of the community.
  • What is the referral process?
  • When a service user is referred to supported living, they are assigned a worker from the adult social care team.
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Role of our supported living team

When we receive a referral, we come for a visit with the allocated worker and service provider to complete a supported living assessment. This will help us work out the level of support required by the person who has been referred.
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RQF Qualification

We offer assessments to previous candidates and new comers alike. Call our booking team on 02036213531 to make a booking. We travel out to your chosen site to carry out your assessment whilst you complete your shift work.

RQF Level 2 Health and Social Care

The RQF Level 2 in Health and Social Care is aimed for those who work as a Care Assistant or Support Worker in any social care setting. The programme focuses on improving the delivery of care to service users. It is recommended for home Care Assistants, Community Support Workers, Healthcare Assistants or any residential Service Assistants that provide adult care.
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RQF Level 3 Health and Social Care

The RQF Level 3 is the equivalent of an A-level qualification and is best suited for those who already work in the social Care Sector and have experience working without supervision. This programme sets the standard for those working in Health and Social Care and will provide you with the fundamental skills necessary to provide the highest standard of care.

RQF Level 4 Health and Social Care

The Level 4 Diploma in Adult Care is specifically designed for Senior Carers and Carers in a supervisory position who work in health and social care in adult settings. This qualification gives you the opportunity to develop fundamental and specialist knowledge and understanding to underpin competence in your intended specialism and job role.
Caregiver bringing water to the senior woman
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RQF Level 5 Health and Social Care

The course is equivalent to a Higher National Diploma (HND) and is the UK industry standard for those looking to become a leader within health and social care services. Delegates who complete this internationally recognised qualification will gain the occupational competence and skills necessary to lead across health and social care settings when working with adults or children. The course has a series of mandatory units which will provide delegates with fundamental working knowledge, and they will also complete optional units which will allow them to customise the programme to suit them, whether they are working with adults or children and young people.

Assessment

Successful completion of this training course will be assessed through evidence of your practical competency which will be gathered by our experienced assessors. This will be done while your assessor observed you caring for your client in their own homes on at least two occasions.

Get In Touch

For more information on any of our in-house or online training courses or to join one of our Health and Social Care training programmes, please contact our Carer Training Centre either by email at info@freivan.com.

Care Certificate

WHY DO WE NEED THE CARE CERTIFICATE?

The Care Certificate delivers public confidence in the provision of healthcare services and sets out a benchmark to which standards can be assessed.

COURSE CONTENT

  • Understand Your Role
  • Your Personal Development
  • Duty of Care
  • Equality and Diversity
  • Work in a Person Centred Way
  • Communication
  • Privacy and Dignity
  • Fluids and Nutrition
  • Awareness of mental health, dementia and learning disabilities
  • Safeguarding Adults
  • Safeguarding Children
  • Basic Life Support
  • Health and Safety
  • Handling Information (Including Manual Handling Practical Session)
  • Infection Prevention and Control
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SO HOW DOES THE CARE CERTIFICATE WORK?

There’s two parts to the Care Certificate:-

Training

Demonstrating competence at work
We’re here to help you with the training bit – our high impact classroom training course can be delivered by our experts at your place of work.
Our ‘Care Certificate Training Classroom Course’ delivers the knowledge care workers, healthcare assistants and social care workers need to help them towards achieving the Care Certificate.
This means that once we have provided the training your employer still needs to see evidence that you can practice what you have learnt in the workplace
You will be issued with a Care Certificate workbook on the day of training and you will record knowledge gained on the assessments pages.
Your tutor will then provide you with a unique delegate number, validating the training you have received.
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PMVA – 1 day Refreshers

This refresher course in Prevention and Management of Violence and Aggression (PMVA) demonstrates techniques which will help you continue to defuse and manage potential conflict, safely, within a variety of settings.
This course has been developed in line with the GSA (General Services Association) standards and meets the requirements of the 2019 Restraint Reduction Network (RRN) Training Standards.

WHO IS THIS COURSE FOR?

This refresher course is essential for any member of staff that works in a violent/ aggressive setting, particularly within a mental health environment.
This course is only for delegates that need to update their skills. Delegates must have completed a full 3-day PMVA course prior to attending this course.
A health declaration must be completed on the day of the course, which will be assessed by the course tutor. Due to the physical nature of this course we cannot accept any pregnant candidates on the course, post- natal learners should seek advice from their GP prior to attendance.
 

OBJECTIVES

  • By the end of the course, delegates will be able to:
  • Legal Responsibilities
  • Understand Reasonable Force
  • Understand ethical considerations of physical intervention
  • Identify possible causes of violence + aggression
  • Know the stages of the assault cycle + what each stage means
  • Be able to identify signs of escalation of aggression
  • Understand the different types of de-escalation strategies
  • Recognise the importance of early intervention
  • Understand the importance of continually assessing + evaluating the levels of risk posed by difficult / challenging people
  • Select + utilise appropriate physical + non physical strategies to manage aggressive individuals
  • Demonstrate how to escape safely from a variety of grabs + holds

COURSE CONTENT

  • Relevant legislation, guidelines + frameworks
  • Legal + ethical issues
  • Influences on PMVA
  • Risks in restraint
  • Use of Reasonable Force
  • De-escalation
  • Avoiding + detection of positional asphyxia
  • Instruction + practice of: –
  • Friendly come along (including Non-Contact and stage one, two and figure of four)
  • Standing holds to include (Escape and Rescue)
  • Upper Arm Wrap, Team Formulation & Approach
  • Upper Arm Wrap to a secure hold
  • Seated De-escalation to include Trouble Drills
  • Upper Arm Wrap to Supine
  • Supine Descent to Floor to Elevated Rest in Upper Arm Wrap
  • Trouble Drill to Sniper in Supine
  • Elevated rest to standing
  • De-escalation in Supine
  • Securing Legs in Supine
  • Prone descent to floor
  • Prone floor work (upper rest to lower rest, de-escalation on floor, legs in prone)
  • Turning Prone to Supine
  • Prone Standing from the floor
  • Reliefs, standing-supine-prone
  • Seclusion options

PMVA - 3 Day Training

This 3 day Prevention and Management of Violence and Aggression (PMVA) Training is a mandatory requirement for any member of staff that works in a violent/ aggressive setting, particularly within a mental health environment.
This course has been developed in line with the GSA (General Services Association) standards and meets the requirements of the 2019 Restraint Reduction Network (RRN) Training Standards.
The RRN Training Standards have now replaced the British Institute of Learning Disabilities (BILD) Code of Practice. (Source: restraintreductionnetwork.org/training-standards/)

WHO IS THIS COURSE FOR?

This course is for any delegate who is required to complete 3 day PMVA training or those that need to update their 3 day PMVA training certificate.
A health declaration must be completed on the day of the course, which will be assessed by the course tutor.
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Due to the physical nature of this course we cannot accept any pregnant candidates on the course, post- natal learners should seek advice from their GP prior to attendance. All candidates must wear suitable clothing, e.g. tracksuit bottoms, trainers and t-shirt.

OBJECTIVES

  • By the end of the course, delegates will be able to: –
  • Understand their Legal Responsibilities
  • Understand Reasonable Force
  • Understand ethical considerations of physical intervention
  • Identify possible causes of violence + aggression
  • Know the stages of the assault cycle + what each stage means
  • Be able to identify signs of escalation + aggression
  • Understand the different types of de-escalation strategies
  • Recognise the importance of early intervention
  • Understand the importance of continually assessing + evaluation the levels of risk posed by difficult / challenging people
  • Select + utilise appropriate physical + nonphysical strategies to manage aggressive individuals
  • Demonstrate how to escape safely from a variety of grabs + holds

COURSE CONTENT

Day 1 
  • Presentation on Use of Force/ Mental Capacity Act/ Mental Health Act
  • Role + Responsibilities of Head Person, 3 C’s, presenting + securing head
  • Instruction + practice of: –
  • Friendly come along (including Non-Contact, stage one, two + figure of four)
  • Standing holds to include (Escape and Rescue)
  • Upper Arm Wrap, Team Formulation & Approach
  • Upper Arm Wrap to a secure hold
  • Seated De-escalation to include Trouble Drills
Day 2 
  • Presentation of de-escalation techniques, the assault cycle and early warning signs
  • Instruction + practice of: –
  • Upper Arm Wrap to Supine
  • Turning from relocation holds to wrap and vice versa
  • Supine Descent to floor to elevated rest position
  • Supine trouble drill sniper
  • Standing from floor to Supine
  • De-escalation in Supine
  • Securing legs in Supine
  • Supine I.M
Day 3 
  • Presentation on Risks associated with Restraint
  • Instruction + practice of: –
  • Prone descent to floor
  • Prone upper rest to lower and vice versa
  • De-escalation on the floor
  • Securing Legs in Prone
  • Turning Prone to Supine and Supine to Prone
  • Door work, reliefs in standing, supine or prone
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Medication Administration Training

WHO IS THIS COURSE FOR?

Medication Administration training is an excellent refresher course for healthcare professionals with the responsibility of receiving, storing, administering and disposing of medication.

WHY DO YOU NEED THIS COURSE?

Medication can be dangerous when misused but when used effectively is a very powerful tool to alleviate symptoms and improve or prolong a person’s life.
Healthcare professionals are not only responsible for the safe delivery of medication but also upholding dignity, encouraging independence and respecting choices the service user/patient makes.

OBJECTIVES

  • Identify relevant legislation
  • Understand the 8’R’s of medication administration
  • Recognise common medication
  • Understand the importance of record keeping
  • Identify prescribed medication
  • Understand common errors that can occur

COURSE BENEFITS

  • Certificate lasts for 1 year!
  • Reduce the likelihood of errors made whilst administering medicine
  • Delivers key information to enhance user/ patient care

COURSE CONTENT

  • Legislation
  • The 8 rights of medication administration
  • Classification and types of medication
  • Routes into the body
  • Maintaining records
  • Prescribing medication
  • Types and reasons for errors
  • Storing and disposing of medication
  • Self-administration and supporting independence
  • Contra indications, allergies and overdoses
  • Monitoring dosage systems
  • Medication calculations

Mental Health Awareness

WHO IS THIS COURSE FOR?

This course is for all healthcare professionals who need to refresh or improve upon their current understanding of mental health.

WHY DO YOU NEED THIS COURSE?

One in four adults have been diagnosed with a form of mental illness at some stage during their lifetime. (Source: Annual Health Survey)
This training course will ensure you are equipped with the relevant knowledge of mental health disorders to be able to manage and provide a high standard of support.
You will explore how mental health issues impacts individuals over their lifetime, the wider implications for their family and society, and how the media influence perceptions of mental health.
 
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OBJECTIVES

By the end of this course, delegates will be able to understand:
The terms ‘mental health’, ‘mental illness’ and ‘mental wellbeing’
The statistics surrounding prevalence, trends and inequalities in mental health
Attitudes to mental health and associated stigma
The causes, symptoms and treatment of common mental health problems, including:
  1. Depression
  2. Bipolar Disorder
  3. Anxiety Disorders (Including OCD)
  4. Psychosis
  5. Self-Harm
  6. Eating Disorders
  7. Dementia
How to respond initially to someone experiencing a mental health emergency

COURSE CONTENT

  • Definitions
  • Modern attitudes to mental illness
  • Relevant Legislation
  • Types and causes of mental health disorders
  • Symptoms and recognition
  • Difficulties, support and referrals
  • Discrimination and stigma
  • Approach to care and boundaries
  • Treatment and medication
  • Effective communication
  • Perinatal mental health

OVERALL COURSE BENEFITS

This full day, face to face course in Mental Health Awareness equips you with the knowledge needed to identify the signs, triggers and effects of mental health
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Emergency First Aid At Work - Level 3

WHAT FIRST AID TRAINING DOES MY ORGANISATION NEED?

Depending on the size and type of organisation (see below) nominated staff will need to be trained in either ‘Emergency First Aid at Work’ or ‘First Aid at Work’ training course. Both these first aid courses enable first aiders to carry out first aid duties in the event of a workplace accident.

WHICH FIRST AID COURSE DO I CHOOSE?

Emergency First Aid at Work (1 Day) – Choose this first aid course if your organisation is considered low risk (offices, shops etc) and you have less than 50 employees

OR

First Aid at Work (3 Days) – Choose this first aid course if your organisation is considered higher risk (typically manufacturing, workshops etc) or if you have more than 50 employees

HOW MANY PEOPLE DO YOU NEED TRAINED?

Minimum x 2 per building so each Emergency First Aider can cover for each other if the other is on leave

OBJECTIVES OF THE COURSE

To deal with an emergency in the workplace until the emergency services arrive

CONTENTS

  • The role of the first aider
  • First aid kits and equipment
  • Preventing cross infection
  • Recording accidents and near misses (incidents)
  • Assessing emergency situations
  • How to administer first aid to a casualty who is unconscious / needs CPR / is choking / wounded or bleeding/ suffering from shock / has minor cuts, bruises or scald

People Moving and Handling – 1 Day

WHO IS THIS COURSE FOR?

This CPD accredited 1-day refresher training has been designed for all Healthcare Professionals whose work involves the Moving and Handling of People.

WHY DO YOU NEED THIS COURSE?

Incorrect or controversial People Moving and Handling techniques could seriously injure you and/ or your patient. Update your knowledge and techniques with this fantastic training course and protect both yourself, and your patients from injury or discomfort.

COURSE BENEFITS

At the end of the training course, you will have the competence to provide correct people handling techniques so that risks are reduced to yourself and patients/residents.
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COURSE CONTENT

  • Manual Handling Responsibilities and the Law
  • Anatomy of the Spine and Types of Injuries
  • Biomechanics and Ergonomics
  • Safe Lifting Techniques – L.I.T.E
  • Lifting Objects
  • Key Elements of People Moving
  • Risks and Controls related to People Moving
  • People Moving – Risk Assessments/ Personal Plan
  • People Moving Equipment
  • People Moving – Controversial Techniques
  • People Moving – Good Techniques
  • Practical Sessions and Assessments in People Moving

COURSE OBJECTIVES

  • Move and handle people in a way that requires the least amount of effort
  • Move and handle people in a way that provides greater comfort and dignity to the patient or resident
  • Understand manual handling legislation as it applies to Healthcare
  • Gain a better understanding of spinal mechanics
  • Look after your own back and that of patients / residents
  • Conduct a personal risk assessment for patients / residents
  • Safely move people with and without the use of specialist equipment